Frequently Asked Questions

How long do I have to wait for my repair?

For more basic repairs like flat tires or individual issues like one brake or shifting adjustment, we do our best to complete the repair while you wait. For more extensive repairs which take more time or require special parts, we may schedule your repair for a future date. During peak season, our turnaround time usually fluctuates between 7 and 14 days.

Do I have to leave my bike at the shop if it needs to be scheduled?

If your bike needs to be scheduled but is in safe riding condition, you have the option of leaving the bike with us until your scheduled date, or keeping the bike so you can ride it is the meantime and bringing it back the day before you have been scheduled.

How much will it cost to tune up my bike?

Because every bike is different, we can’t quote you over the phone or by email. We offer free assessments and a thorough quote when you bring your bike into the shop for service. Many bikes which have been stored well for the winter simply need air in the tires, some lube on the chain, and a safety check, all of which is free at Comrade Cycles. If your bike does require service, we will give you an estimate and schedule your repair at that time.

Do I need to call ahead to schedule an appointment?

We do not schedule repairs over the phone. Without seeing your bike, we won’t know how much work it needs or what parts we may need to order, so feel free to drop by any time with your bike for a free assessment.